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Customer Service Management

Customer Service Management

The Customer Service Management short course provides a set of skills to manage the delivery of professional customer service in any industry sector. It will equip you with the skills and knowledge on how to enhance the customer service experience, manage quality customer service and manage conflict.


  • Course Duration:
    Maximum 12 months (with option to fast-track)
  • Start Date:
    Enrol Anytime
  • Government Funding:
  • Provider:
    Wise Education Group
  • Available for Study:
  • Price:
  • SITXCCS007 Enhance customer service experiences

  • SITXCCS008 Develop and manage quality customer service practices

  • SITXCOM005 Manage conflict

Achievement of these units provides credit towards a number of tourism, travel and hospitality Diploma qualifications.