The Customer Service Management short course provides a set of skills to manage the delivery of professional customer service in any industry sector. It will equip you with the skills and knowledge on how to enhance the customer service experience, manage quality customer service and manage conflict.
SITXCCS007 Enhance customer service experiences
SITXCCS008 Develop and manage quality customer service practices
SITXCOM005 Manage conflict
Achievement of these units provides credit towards a number of tourism, travel and hospitality Diploma qualifications.