The Aspiring Supervisor short course is for staff who plan to move into supervisory or team leader roles. You will learn how to contribute to team effectiveness and workplace relationships as well as supporting operational plan and provide workplace information.
This theory and practical barista course is perfect for those working in the hospitality industry that require basic skills training in barista coffee. You must be working in industry to complete this course. This course results in a nationally recognised Statement of Attainment listing the units SITHFAB005 Prepare and serve espresso coffee and SITXFSA001 Use hygienic practices for food safety.
The Business Management short course provides a set of business management skills to work in any industry sector. Learning outcomes include how to write complex documents, manage quality customer service, manage finances within a budget, lead and manage people, monitor work operations and more.
The Coaching and Mentoring short course will equip you with skills required to undertake the role of coach or mentor in a customer service environment. You will learn a range of skills including how to develop team and individuals, mentor in the workplace as well as plan, organise and facilitate learning in the workplace.
The Customer Service short course covers how to communicate effectively with and provide quality service to both internal and external customers as well as showing social and cultural sensitivity.
The Customer Service Management short course provides a set of skills to manage the delivery of professional customer service in any industry sector. It will equip you with the skills and knowledge on how to enhance the customer service experience, manage quality customer service and manage conflict.
The Essential Business Skills for a Restaurant Manager short course provides a set of skills for restaurant management and meet the requirements for the Restaurant and Catering Australia Certified Professional Restauranteur Program. Learning outcomes include how to manage operational plan and quality customer service, provide responsible service of alcohol, lead and manage people, use hygienic practices for food safety and more.
The Food Safety Supervisor short course provides skills to work hygienically when handling food and to ensure the safety of food during its storage, preparation, display, service and disposal. It meets the prescribed certification requirements, under the NSW Food Authority, and other Australian State and Territory food safety laws, for individuals to work as food safety supervisors.
The Hospitality Compliance short course provides frontline service personnel with the skills and knowledge to comply with laws of particular relevance to the hospitality industry including responsible service of alcohol, provide responsible gambling services and safe food handling practices.
The Innovation Leadership short course is for individuals who will have a leadership role in promoting innovation within the whole organisation or within a division. They may be a Manager of Research, Product Development or a Divisional Manager. You will learn how to establish systems that support innovation, build an innovative work environment and lead a team to foster innovation.
The Key Management short course is for people newly promoted to the position of supervisor, leading hand or team leader. The course will provide you with the skills and knowledge to show leadership in the workplace, implement operational plan and lead team effectiveness.
The Management short course will equip you with the skills required to undertake the role of manager in a small retail store or department. You will acquire knowledge and skills to manage operations to a budget, set strategic plans, initiate and implement change as well as manage sales teams.
The Mentoring and Supervision short course will provide a set of mentoring and supervisory skills to work in any industry sector. You will learn how to manage conflict, coach others in job skills, lead and manage people as well as monitor work operations.
The Operations short course will equip you with skills required to undertake the role of small retail store or department manager. You will learn how to manage financial resources, sales teams, retail merchandise as well as manage operations to budget.
The Small Business Financial Management short course is for business practitioners who are managing finances for a small business. Learning outcomes include how to plan and manage small business finances as well as determine resource requirements for the micro business.
The Small Business Marketing short course is for small business practitioners who are conducting marketing activities. It may relate to people who operate a small business on a day-to-day basis either as an owner-operator or as an employed operator/manager. You will learn how to market the small business, profile the market, undertake marketing activities and analyse consumer behaviour for specific markets.
The Sustainable Hospitality and Restaurant Operations short course provides a set of skills to effectively develop and implement sustainable work practices for the hospitality industry. You will learn how to implement and monitor environmentally sustainable work practices and how to develop workplace policy and procedures for sustainability.
This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol and to satisfy the requirements for responsible sale and service of alcohol (RSA) under state or territory legislation. A harm minimization approach is central to compliance with liquor licensing legislation which, across all Australia States and Territories, imposes obligations on all licensed venues to participate in the management of public safety through the responsible sale and service of alcohol.
This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and information to customers who require assistance with their problem gambling.