If you're planning a career in tourism, the Certificate IV in Travel and Tourism will equip you with a broader understanding of the travel industry and how to operate effectively in a culturally diverse environment. The course will provide you with the advanced skills required to undertake work as a senior operations coordinator, operations supervisor, assistant tour operations manager or call centre supervisor. Among many other skills, you will learn to deal effectively with conflict situations, demonstrate leadership and coach others on the job.
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SITXCCS401 Enhance the customer service experience
SITXCOM401 Manage conflict
SITXFIN401 Interpret financial information
SITXHRM301 Coach others in job skills
SITXWHS301 Identify hazards, assess and control safety risks
SITXMGT401 Monitor work operations
SITTTSL303 Sell tourism products and services
SITXHRM401 Roster staff
BSBINN301 Promote innovation in a team environment
SITTTSLS301 Provide advice on international destinations
The learning outcomes of this course include:
SIT50112 Diploma of Travel and Tourism
Entry to this qualification is open to individuals who are able to demonstrate tourism and travel industry knowledge, customer service and operational skills. The individual must either: 1) Be formally assessed through a training program or recognition process, against one of the unit clusters below. OR 2) Have relevant tourism and travel industry employment experience. A job that has involved the application of skills described in one of the unit clusters would be a satisfactory indicator for entry. A determination need not involve a formal process of measuring, evaluating or recording performance against the units of competency.