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Certificate III in Retail Operations

Certificate III in Retail Operations



  • Course Code:
  • Course Duration:
    Maximum 12 months (with option to fast-track)
  • Start Date:
    Enrol Anytime
  • Skills Recognition:
  • Government Funding:
    Yes for eligible students. (Click here to enquire.)
  • Provider:
    Wise Education Group
  • Available for Study:
  • Nationally Accredited:

Enrol at 20% off

FROM: $2,277.00



Enrol in Instalments

TOTAL: $2,277.00



  • Sales assistant
  • Senior sales assistant
  • Customer service assistant
  • Point-of-sale operator
    All these Core and Elective Units must be completed to receive your qualification:

    Core units

    SIRXCOM101 Communicate in the workplace to support team and customer outcomes

    SIRXIND101 Work effectively in a customer service environment

    SIRXSLS201 Sell products and services

    SIRXSLS303 Build relationships with customers

    SIRXWHS101 Apply safe work practices

    SIRXWHS302 Maintain store safety

    Elective units

    SIRRRPK214 Recommend specialised products and services

    SIRXMER303 Coordinate merchandise presentation

    SIRXMGT001A Coordinate work teams

    SIRXCCS304 Coordinate interaction with customers

    SIRXQUA001A Develop innovative ideas at work

    SIRXRSK201 Minimise loss

    SIRWSLS301 Build sales relationships

    SIRXMER202 Plan, create and maintain displays

The learning outcomes of this course include:

  • Developing customer commitment to store and establishing rapport and relationships with customers by maintaining professional workplace ethics
  • Applying safe work practices, in all areas of the store, according to WHS and codes of practice
  • Providing in-depth product and service advice in a retail environment
  • Selling products and services in a variety of retail settings
  • Servicing the point-of-sale area
  • Organising and maintaining work areas and displays
  • Have the ability to carry out specific responsibilities, such as merchandising
  • Personal and professional development

    SIR40212 Certificate IV in Retail Management

    To undertake this qualification, individuals will have previous retail experience in roles, such as:

    • applying point-of-sale handling procedures
    • interacting with customers
    • operating retail technology
    • performing stock control procedures
    • applying safe work practices
    • communicating in the workplace
    • minimising theft.

    Examples of evidence of retail experience may include:

    • job descriptions and references from current or past employers
    • an entry interview to determine retail operational experience.