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Certificate II in Retail Services

Certificate II in Retail Services

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  • Course Code:
    SIR20212
  • Course Duration:
    Maximum 12 months (with option to fast-track)
  • Start Date:
    Enrol Anytime
  • Skills Recognition:
    No
  • Government Funding:
    Yes for eligible students. (Click here to enquire.)
  • Provider:
    Wise Education Group
  • Available for Study:
    Worldwide
  • Nationally Accredited:

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  • Sales assistant
  • Customer service assistant

    All these Core and Elective Units must be completed to receive your qualification:

    Core units

    SIRXCCS201 Apply point-of-sale handling procedures

    SIRXCCS202 Interact with customers

    SIRXCLM101 Organise and maintain work areas

    SIRXCOM101 Communicate in the workplace to support team and customer outcomes

    SIRXICT001A Operate retail technology

    SIRXIND101 Work effectively in a customer service environment

    SIRXRSK201 Minimise loss

    SIRXWHS101 Apply safe work practices

    Elective units

    SIRXFIN201 Balance and secure point-of-sale terminal

    SIRRRPK214 Recommend specialised products and services

    SIRXSLS201 Sell products and services

    SIRXWHS302 Maintain store safety

    SIRXMER202 Plan, create and maintain a display

    SIRXCCS304 Coordinate interaction with customers

The learning outcomes of this course include:

  • Provide product and service advice in a retail store
  • Sell products and services in a variety of retail settings
  • Work as a checkout operator
  • Check stock and replenish shelves
  • Organise and maintain work areas and displays

    SIR30212 Certificate III in Retail Operations

    No entry requirements.