Customer care is about providing consistent and extraordinary customer service. You have the privilege of dealing with customers and making suggestions that affect their experience and opinion not only of you, but also the company you represent. Learn what the customer really wants through one of our specialized Retail courses.
If you are looking for basic retail operational knowledge and want to boost your people skills, this is the perfect course for you. The Certificate II in Retail Services will equip you with the practical skills and knowledge needed to work in a variety of retail settings. You’ll learn to operate retail technology, interact with customers, apply point-of-sale handling procedures and work effectively in a customer service environment. You’ll also gain the capability to organise and maintain work areas, communicate in the workplace to support team and customer outcomes, minimise loss, apply safe working practices, balance and secure point-of-sale terminal, and sell and advise on products and services.
You already know the customer is always right, so it’s time to take your current people skills to a whole new level. Learn various communication methods to determine customer requirements, demonstrate product knowledge through appropriate selling techniques, sell product benefits, overcome objections and close the deal. Maximise your sales with our Certificate III in Retail Operations course. Equip yourself to communicate in the workplace to support team and customer outcomes, build relationships with customers, apply safe work practices, develop innovative ideas at work, minimise loss, coordinate work teams and interaction with customers, and recommend specialised products and services.
A retail manager is responsible for the daily operations of a retail store. If this sounds like you, reinforce your knowledge and get your skills recognised through our Certificate IV in Retail Management course. Learn to lead and manage people whilst providing a safe and innovative working environment. Motivate your team and exceed that budget! You will be able to manage store presentation, merchandise and pricing, coordinate implementation of customer service strategies, develop business-to-business relationships, sustain customer loyalty, train sales team members and manage sales and service delivery.
Do you want a rewarding career in Retail management? The nationally accredited SIR50112 Diploma of Retail Management qualification will provide you with the management skills, knowledge and high quality approach to work effectively in senior management in Retail. For businesses across the Retail industry, professionals with this qualification and our training will ensure the future of your enterprise as a well-run, dynamic, productive and successful operation.