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Certificate IV in Hospitality

Certificate IV in Hospitality



  • Course Code:
  • Course Duration:
    Maximum 12 months (with option to fast-track)
  • Start Date:
    Enrol Anytime
  • Skills Recognition:
  • Government Funding:
    Yes for eligible students. (Click here to enquire.)
  • Provider:
    Wise Education Group
  • Available for Study:
    Australia Only
  • Nationally Accredited:

Enrol at 20% off

FROM: $3,700.70



Enrol in Instalments

TOTAL: $3,700.70



  • Bar supervisor or team leader
  • Concierge
  • Duty manager
  • Food and bevearge supervisor or team leader
  • Forecast analyst (accommodation services)
  • Front office supervisor or team leader
  • Housekeeping supervisor or team leader
  • Gaming supervisor or team leader
  • Reservation analyst
  • Shift manager

    All these Core and Elective Units must be completed to receive your qualification:

    Core units

    BSBDIV501 Manage diversity in the workplace

    SITHIND301 Work effectively in hospitality service

    SITXCCS401 Enhance the customer service experience

    SITXCOM401 Manage conflict

    SITXFIN402 Manage finances within a budget

    SITXFSA101 Use hygienic practices for food safety

    SITXHRM301 Coach others in job skills

    SITXHRM402 Lead and manage people

    SITXMGT401 Monitor work operations

    SITXWHS401 Implement and monitor work health and safety practices

    Elective units

    SITHFAB309 Provide advice on food

    SITXHRM401 Roster staff

    SIRXRSK201 Minimise loss

    SITXWHS301 Identify hazards, assess and control safety risks

    SITXCCS201 Provide visitor information

    BSBSUS401 Implement and monitor environmentally sustainable work practices

    SITHFAB203 Prepare and serve non-alcoholic beverages

    SITHFAB101 Clean and tidy bar areas

    SITHACS101 Clean premises and equipment

    SITXINV401 Control stock

    BSBINN301 Promote innovation in a team environment

The learning outcomes of this course include:

  • Personal and professional development
  • Demonstration of the application of diversity policy and the capacity to critically review a diverse policy
  • Integrating technical skills and providing quality hospitality service to customers
  • Providing professional and personalised customer service experiences on multiple occasions to meet expectations of a variety of customers
  • Resolving different workplace conflicts using a range of conflict resolution and communication techniques
  • Interpreting and managing budgets to meet specific and differing workplace needs
  • Integrating the use of predetermined hygiene procedures and food safety practices within day-to-day food handling work functions
  • Providing supportive on-the-job coaching and providing constructive feedback
  • Planning and organising workflow for a team operation
  • Providing advice to customers on their selection
  • Preparing for and providing quality table service of food and beverage for multiple service periods
  • Identifying the characteristics and evaluating a range of food types and organistaional menu items using sensory evaluation techniques

    SIT50313 Diploma of Hospitality

    Bachelor of Business or Bachelor of Commerce - Students who successfully complete SIT40313 Certificate IV in Hospitality at Wise Education Group will be guaranteed entry to the Bachelor of Business or Bachelor of Commerce at the University of Wollongong commencing in 2015 to 2017. To receive guaranteed entry, applications need to be submitted directly to the University using either a web application or by downloading the application form and sending to the University – please visit or contact us for more information.

    There are no formal entry requirements for this qualification. The unit of competency SITHIND301, Work effectively in hospitality service requires you to complete a minimum 36 complete service periods to complete your qualification.