The Diploma of Customer Engagement qualification is suited to roles where there is the requirement for specialist knowledge in running a call centre. This course allows a good range of subject options to enable organisations to select the skills and knowledge that their staff would benefit from.
AS LOW AS
All these Core and Elective Units must be completed to receive your qualification:
BSBCUE504 Integrate customer engagement within the organisation
BSBLED501 Develop a workplace learning environment
BSBMGT516 Facilitate continuous improvement
BSBCUS501 Manage quality customer service
BSBSLS501 Develop a sales plan
BSBWHS501 Ensure a safe workplace
BSBCUE403 Schedule customer engagement activity
BSBWOR502 Lead and manage team effectiveness
BSBHRM405 Support the recruitment, selection and induction of staff
BSBCUE407 Administer customer engagement technology
The learning outcomes of this course include:
No entry requirements.