Real Time Web Analytics
Certificate IV in Customer Engagement

Certificate IV in Customer Engagement



  • Course Code:
  • Course Duration:
    Maximum 12 months (with option to fast-track)
  • Start Date:
    Enrol Anytime
  • Skills Recognition:
  • Government Funding:
    Yes for eligible students. (Click here to enquire.)
  • Provider:
    Wise Education Group
  • Available for Study:
  • Nationally Accredited:

Enrol at 20% off

FROM: $3,099.25



Enrol in Instalments

TOTAL: $3,099.25



  • Contact centre team leader
  • Quality assurance coordinator
  • Customer contact coach
  • Analyst
  • Scheduler
  • Complex enquiry customer contact operator

    All these Core and Elective Units must be completed to receive your qualification:

    Core units

    BSBCUS401 Coordinate implementation of customer service strategies

    BSBLED401 Develop team and individuals

    BSBWHS401 Implement and monitor WHS policies procedures and programs to meet legislative requirements

    Elective units

    BSBCUE403 Schedule customer engagement activity

    BSBCUE404 Collect, analyse and record information

    BSBCUE407 Administer customer engagement technology

    BSBCUS402 Address customer needs

    BSBMGT401 Show leadership in the workplace

    BSBWOR403 Manage stress in the workplace

    BSBINN301 Promote innovation in a team environment

    BSBLED501 Develop a workplace learning environment

    BSBMGT402 Implement operational plan

    BSBLDR402 Lead effective workplace relationships

The learning outcomes of this course include:

  • Personal and professional development
  • Identifying needs and priorities of the organisation in delivering services to customers
  • Identifying and implementing learning opportunities for others
  • Applying organisational WHS management systems and procedures in the work team area
  • Preparing customer contact schedules
  • Analysing, interpreting and summarising information and make recommendations based on the outcomes of the analysis
  • Generating quality and accurate system reports in a timely manner
  • Showing leadership and decision making which can lead to positive changes in the workplace
  • Ability to have an explanation of signs and sources of stress
  • Ability to show collaborative and open communication within the team
  • Developing methods for reviewing performance development needs and techniques for providing feedback on those needs
  • Showing range of methods and techniques for communicating information and ideas to a range of stakeholders

    BSB50315 Diploma of Customer Engagement

    No entry requirements.