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Diploma of Travel and Tourism

Diploma of Travel and Tourism



  • Course Code:
  • Course Duration:
    The final date for enrolments onto this qualification is 30/6/2017.
  • Start Date:
    Enrol Anytime
  • RPL / Skills Recognition:
    Yes for eligible students. (Click here for details.)
  • Government Funding:
    Yes for eligible students. (Click here to enquire.)
  • Provider:
    Wise Education Group
  • Available for Study:
  • Nationally Accredited:

Enrol at 20% off

FROM: $5,347.50



Enrol in Instalments

TOTAL: $5,347.50



  • Manager inbound groups
  • Manager inbound sales
  • Manager incentives
  • Manager tour operations
  • Manager marketing
  • Manager operations
  • Manager product
  • Manager reservations
  • Manager retail travel agency
  • Manager sales
  • Manager visitor information

    All these Core and Elective Units must be completed to receive your qualification:

    Core units

    BSBWRT401 Write complex documents

    SITXCCS501 Manage quality customer service

    SITXCOM401 Manage conflict

    SITXFIN401 Interpret financial information

    SITXFIN402 Manage finances within a budget

    SITXFIN501 Prepare and monitor budgets

    SITXHRM402 Lead and manage people

    SITXMGT401 Monitor work operations

    SITXMGT501 Establish and conduct business relationships

    SITXWHS401 Implement and monitor work health and safety practices

    Elective units

    BSBADM502 Manage meetings

    SITXHRM503 Monitor staff performance

    SITXGLC501 Research and comply with regulatory requirements

    SITXMPR502 Develop and implement marketing strategies

    SITXMPR404 Coordinate marketing activities

    SITXHRM501 Recruit, select and induct staff

    BSBSUS401 Implement and monitor environmentally sustainable work practices

The learning outcomes of this course include:

  • Communication - Consulting with team members and customers to elicit feedback and ideas on operational and service issues; explaining the organisation’s plans, policies and procedures to team members; communicating work team goals; consulting with team members about workplace practices; discussing supply options and negotiating purchases with suppliers; writing clear and concise operational procedures and reports.
  • Initiative and enterprise - Generating ideas to improve products, services, operational practices and efficiency; assessing options and suggesting a range of new products and services; monitoring and evaluating financial performance of the department or business and developing ideas for improvement; engaging team members in discussions and encouraging innovative ideas.
  • Learning - Developing and maintaining knowledge required to make a range of operational decisions for the department or business; proactively maintaining and updating knowledge of travel and tourism industry practices, trends products, services and suppliers; taking responsibility for own professional development; implementing training practices for the department or business; supporting team members to learn.
  • Planning and organising - Planning and organising the operational activities of the travel or tourism department or business; determining deadlines and resource requirements for effective delivery of travel or tourism products and services; implementing and monitoring plans, policies, procedures and business practices; actively participating in continuous improvement processes for operational and service efficiency.
  • Problem-solving - Responding effectively to routine sales, operational and service issues requiring immediate resolution; considering systematic sales, operational or service failures and developing solutions; taking ultimate responsibility for resolving escalated customer service complaints and conflicts; evaluating staff feedback on sales, operational or service problems and implementing suggestions for improvement; monitoring and evaluating the effectiveness of solutions.
  • Self-management - Knowing the primary components of laws that specifically relate to the travel or tourism industry and implementing operational compliance practices; operating independently, reviewing own work performance and proactively seeking feedback and advice on management skills.
  • Self-management - Taking responsibility for the operational management of the travel or tourism business across a range of activities including finances, human resources, customer service and workplace health and safety.
  • Teamwork - Using the social and cultural diversity of team members to advantage service delivery to diverse customers; planning work operations to take account of team member strengths; implementing work team goals and teamwork practices; providing training, coaching and advice for effective teamwork; seeking feedback from team members on operational practices, policies, procedures and service efficiency; motivating and leading supervisor teams.
  • Technology - Selecting and using technologies used in the travel or tourism industry to support operational management functions; understanding, assessing and providing feedback on the operating capacity of technologies required to manage the sales, operational and service activities of the travel or tourism business; implementing skill development activities required for new business technologies.

    Advanced Diploma and Degree qualifications in Tourism, Travel and other Business disciplines

    Entry to this qualification is open to individuals who are able to demonstrate tourism and travel industry knowledge, customer service and operational skills. The individual must either:

    1. Be formally assessed through a training program or recognition process, against one of the unit clusters below.
    2. Have relevant tourism and travel industry employment experience. A job that has involved the application of skills described in one of the unit clusters would be a satisfactory indicator for entry. A determination need not involve a formal process of measuring, evaluating or recording performance against the units of competency.