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Certificate IV in Travel and Tourism

Certificate IV in Travel and Tourism



  • Course Code:
  • Course Duration:
    The final date for enrolments onto this qualification is 30/6/2017.
  • Start Date:
    Enrol Anytime
  • Skills Recognition:
  • Government Funding:
    Yes for eligible students. (Click here to enquire.)
  • Provider:
    Wise Education Group
  • Available for Study:
  • Nationally Accredited:

Enrol at 20% off

FROM: $2,466.75



Enrol in Instalments

TOTAL: $2,466.75



  • Account manager
  • Assistant manager
  • Marketing coordinator
  • Operations supervisor
  • Product coordinator
  • Promotions officer
  • Reservations sales or call centre supervisor
  • Senior operations coordinator
  • Senior or supervisory retail consultant
  • Sales coordinator
  • Sales executive

    All these Core and Elective Units must be completed to receive your qualification:

    Core units

    SITXCCS401 Enhance the customer service experience

    SITXCOM401 Manage conflict

    SITXFIN401 Interpret financial information

    SITXHRM301 Coach others in job skills

    SITXWHS301 Identify hazards, assess and control safety risks

    Elective units

    SITXMGT401 Monitor work operations

    SITTTSL303 Sell tourism products and services

    SITXHRM401 Roster staff

    BSBINN301 Promote innovation in a team environment

    SITTTSLS301 Provide advice on international destinations

The learning outcomes of this course include:

  • Communication - Providing briefings to operational staff; seeking feedback from colleagues and customers on sales, operational and service issues; anticipating and determining customer preferences and expectations to provide professional and personalised customer service experiences, managing team member and customer conflict sensitively, courteously and discreetly; empathising and negotiating acceptable solutions to team member and customer problems and complaints.
  • Initiative and enterprise - Proactively consulting with colleagues about ways to improve sales, operational and service efficiency; providing feedback to managers to inform future planning; participating in continuous improvement by reporting success or deficiencies of travel and tourism products and services; suggesting ideas for new or improved products and increased profitability.
  • Learning - Knowing sources of new information on the travel and tourism industry; being aware of opportunities to learn and participating in travel and tourism industry professional development activities; supporting team members to learn.
  • Planning and organising - Monitoring operational efficiency and service levels through close contact with day-to-day work operations; assessing current team member workloads and scheduling work to maximise operational efficiency and customer service quality; assessing operational and service workflow and assisting team members to prioritise workload to deliver a positive service outcome for travel and tourism customers.
  • Problem-solving - Identifying and assessing sales, operational and service issues, discussing and suggesting solutions with managers; initiating short term action to resolve immediate sales, operational or service problems; taking responsibility for resolving escalated customer complaints or requesting assistance from managers to resolve issues.
  • Problem-solving - Using discretion and judgement as well as predetermined policies and procedures to guide solutions to sales, operational and service problems.
  • Self-management - Understanding legal compliance issues and providing advice to team members; organising and self directing own work priorities to deliver travel and tourism sales and service.
  • Self-management - Taking responsibility for implementing predetermined policies and procedures for a range of practices including conflict management, customer service, workplace health and safety; leading and managing a team of individuals, monitoring workplace operations and service delivery; proactively seeking feedback and advice on improving team leader skills.
  • Teamwork - Motivating and leading teams; providing instructions, support and coaching; planning work operations to take account of team member strengths; proactively sharing information, knowledge and experiences with team members.
  • Technology - Understanding the operating capability of, selecting and using equipment, computer systems, software and information systems; that assist in travel and tourism sales, operational and service activities.

    SIT50112 Diploma of Travel and Tourism

    Entry to this qualification is open to individuals who are able to demonstrate tourism and travel industry knowledge, customer service and operational skills. The individual must either: 1) Be formally assessed through a training program or recognition process, against one of the unit clusters below. OR 2) Have relevant tourism and travel industry employment experience. A job that has involved the application of skills described in one of the unit clusters would be a satisfactory indicator for entry. A determination need not involve a formal process of measuring, evaluating or recording performance against the units of competency.