Real Time Web Analytics
Certificate III in Travel

Certificate III in Travel



  • Course Code:
  • Course Duration:
    Maximum 12 months (with option to fast-track)
  • Start Date:
    Enrol Anytime
  • Skills Recognition:
  • Government Funding:
    Yes for eligible students. (Click here to enquire.)
  • Provider:
    Wise Education Group
  • Available for Study:
  • Nationally Accredited:

Enrol at 20% off

FROM: $3,033.70



Enrol in Instalments

TOTAL: $3,033.70



  • Call centre sales agent
  • Corporate consultant
  • Cruise consultant
  • Domestic travel consultant
  • Incentive coordinator
  • International travel consultant
  • Leisure consultant
  • Mobile travel consultant
  • Online consultant
  • Operations consultant
  • Reservations sales agent
  • Wholesale consultant

    All these Core and Elective Units must be completed to receive your qualification:

    Core units

    SITTIND201 Source and use information on the tourism and travel industry

    SITTTSL202 Access and interpret product information

    SITTTSL301 Provide advice on international destinations

    SITTTSL302 Provide advice on Australian destinations

    SITTTSL303 Sell tourism products and services

    SITTTSL304 Prepare quotations

    SITTTSL306 Book supplier services

    SITTTSL307 Process travel-related documentation

    SITTTSL308 Use a computerised reservations or operations system

    SITTTSL310 Construct normal international airfares

    SITTTSL311 Construct promotional international airfares

    SITXCCS303 Provide service to customers

    SITXCOM201 Show social and cultural sensitivity

    SITXWHS101 Participate in safe work practices

    Elective units

    BSBINN301 Promote innovation in a team environment

    SITXHRM301 Coach others in job skills

    BSBCMM201 Communicate in the workplace

The learning outcomes of this course include:

  • Communication - Communicating with colleagues, customers and travel product suppliers to plan the customer’s travel itinerary; interpreting verbal and written information on travel product conditions; determining and interpreting customer preferences to sell proactively and persuasively.
  • Initiative and enterprise - Identifying and suggesting ways to improve sales, operational and service efficiency; generating and suggesting ideas for new or improved product and service options for the travel business.
  • Communication - Negotiating acceptable solutions to customer problems and complaints; interpreting and providing clear and accurate information to customers in a culturally appropriate way to ensure a positive service experience.
  • Learning - Knowing own product knowledge, sales and service skill strengths and weaknesses, being aware of opportunities to learn and participating in travel industry professional development activities; seeking and sharing information with colleagues on new travel and tourism trends, products, services and suppliers; coaching others in job skills.
  • Planning and organising - Collecting, analysing and organising customer, product and supplier information to allow for effective selling and efficient coordination of travel product bookings; collecting and analysing information to meet the specific needs of the customer group.
  • Planning and organising - Setting timelines, planning and organising own work flow to efficiently coordinate travel sales and operational activities within deadlines; using predetermined policies and procedures to guide the selling and booking processes.
  • Problem-solving - Anticipating problems that may arise with the customer’s travel arrangements; mitigating problems by planning and booking appropriate travel itineraries that adhere to supplier conditions and customer requests.
  • Problem-solving - Identifying and clarifying the extent of problems; taking responsibility for solving sales, operational or customer service issues; referring high-level problems to supervisors and participating in the solution; using discretion and judgement as well as predetermined policies and procedures to guide solutions to operational and service problems.
  • Self-management - Understanding and following policies and procedures for legal compliance; organising own work priorities to sell and coordinate bookings for travel products; taking responsibility for own job role in in servicing the customer and for resolving service difficulties; thinking about own work performance and seeking feedback and guidance on success in effectively servicing the needs of travel customers.
  • Teamwork - Working as a skilled team member to deliver the quality service goals of the travel business; taking responsibility for own role in servicing the needs of customers; working collaboratively as a team member by giving and receiving instructions and providing feedback and assistance to other team members.
  • Teamwork - Providing guidance and instruction to assistant or trainee team members; showing social and cultural sensitivity to team members.
  • Technology - Understanding the operating capability of, selecting and using computer systems, software and information systems; that assist in selling and coordinating bookings for travel products; correctly using equipment to manage personal safety in the workplace.

    SIT40212 Certificate IV in Travel and Tourism

    No entry requirements.