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Certificate III in Tourism

Certificate III in Tourism



  • Course Code:
  • Course Duration:
    The final date for enrolments onto this qualification is 30/6/2017.
  • Start Date:
    Enrol Anytime
  • Skills Recognition:
  • Government Funding:
    Yes for eligible students. (Click here to enquire.)
  • Provider:
    Wise Education Group
  • Available for Study:
  • Nationally Accredited:

Enrol at 20% off

FROM: $3,033.70



Enrol in Instalments

TOTAL: $3,033.70



  • Attraction or theme park attendant
  • Booking agent
  • Cellar door salesperson and guide in a winery
  • Guide and salesperson in an Indigenous cultural centre
  • Inbound tour coordinator
  • Museum attendant
  • Operations consultant for a tour operator
  • Reservation sales agent for a tour operator
  • Sales consultant
  • Senior ride operator in an attraction or theme park
  • Visitor information officer

    All these Core and Elective Units must be completed to receive your qualification:

    Core units

    SITTIND201 Source and use information on the tourism and travel industry

    SITXCCS303 Provide service to customers

    SITXCOM201 Show social and cultural sensitivity

    SITXWHS101 Participate in safe work practices

    Elective units

    SITTTSL302 Provide advice on Australian destinations

    SITTTSL202 Access and interpret product information

    SITTTSL303 Sell tourism products and services

    SITXCCS201 Provide visitor information

    SIRXSLS201 Sell products and services

    SITXCCS101 Provide information and assistance

    SITXCCS301 Provide lost and found services

    BSBCMM201 Communicate in the workplace

    BSBSUS201 Participate in environmentally sustainable work practices

    SITXHRM301 Coach others in job skills

    SITTTSL304 Prepare quotations

The learning outcomes of this course include:

  • Communication - Communicating with colleagues and customers to determine their specific needs; interpreting verbal and written information on customer requirements and tourism products and services to ensure efficient service delivery
  • Communication - Determining and interpreting customer preferences to sell proactively and persuasively; negotiating acceptable solutions to customer problems and complaints; interpreting and providing clear and accurate information to customers in a culturally appropriate way to ensure a positive tourism experience.
  • Initiative and enterprise - Identifying and suggesting ways to improve sales, operational and service efficiency; generating and suggesting ideas for new or improved products.
  • Learning - Knowing own product knowledge and service skill strengths and weaknesses, being aware of opportunities to learn and participating in tourism industry professional development activities; seeking and sharing information with colleagues on new tourism trends, products, services and suppliers; coaching others in job skills.
  • Planning and organising - Collecting, analysing and organising customer and product information to plan for and deliver a positive service outcome for tourism customers; collecting and analysing information to meet the specific needs of the customer group
  • Planning and organising - Setting timelines, planning and organising own work flow to efficiently coordinate tourism sales, operational and service activities within deadlines; using predetermined policies and procedures to guide the planning and delivery of tourism products.
  • Problem-solving - Anticipating problems that may arise with sales, operational and service activities; mitigating problems by planning sales, operational and service activities; identifying and clarifying the extent of problems; taking responsibility for solving sales, operational and service issues.
  • Problem-solving - Referring high-level problems to supervisors and participating in the solution; using discretion and judgement as well as predetermined policies and procedures to guide solutions to operational and service problems.
  • Self-management - Understanding and following policies and procedures for legal compliance; organising own work priorities to sell, plan or deliver tourism products and services; taking responsibility for own job role in servicing the tourism customer and for resolving service difficulties; thinking about own work performance and seeking feedback and guidance on success in effectively servicing the needs of customers.
  • Teamwork - Working as a skilled team member to deliver the quality service goals of the tourism business; taking responsibility for own role in servicing the needs of customers; working collaboratively as a team member by giving and receiving instructions and providing feedback and assistance to other team members.
  • Teamwork - Providing guidance and instruction to assistant or trainee team members; showing social and cultural sensitivity to team members.
  • Technology - Understanding the operating capability of, selecting and using technologies that assist in planning and delivering tourism products such as computer systems and software, microphones, vehicles, navigation equipment, and recreational and entertainment equipment; correctly using equipment to manage personal safety in the workplace.

    SIT40212 Certificate IV in Travel and Tourism, or to Certificate IV qualifications in any service industry field.

    No entry requirements.