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Certificate IV in Retail Management

Certificate IV in Retail Management

  • Course Code:
  • Course Duration:
    The final date for enrolments onto this qualification is 30/6/2017.
  • Start Date:
    Enrol Anytime
  • Skills Recognition:
    Yes for eligible students. (Click here for details.)
  • Government Funding:
    Yes for eligible students. (Click here to enquire.)
  • Provider:
    Wise Education Group
  • Available for Study:
  • Nationally Accredited:
  • Department manager
  • Merchandise manager
  • Customer service manager
  • Shift manager
  • Small business retail manager

    All these Core and Elective Units must be completed to receive your qualification:

    Core units

    SIRXMER405 Manage store presentation and pricing

    SIRXMGT003A Lead and manage people

    SIRXWHS403 Provide a safe working environment

    Elective units

    BSBCUS401 Coordinate implementation of customer service strategies

    SIRXCCS407 Develop business-to-business relationships

    SIRXCCS408 Build retail relationships and sustain customer loyalty

    SIRXSLS406 Manage sales and service delivery

    SIRXMER303 Co-ordinate merchandise presentation

    SIRXQUA001A Develop innovative ideas at work

    BSBWOR404 Develop work priorities


The learning outcomes of this course include:

  • Personal and professional development
  • Assessing layout and presentation of merchandise against store visual merchandising policies and procedures
  • Establishing effective and collaborative teams to achieve common objectives
  • Maintaining, managing and applying safe work practices, including necessary resources, control measures and risk assessments, in all areas of the store, according to relevant legislation
  • Identifying needs and priorities of the organisation in delivering services to customers
  • Develop systems to manage and monitor business relationships
  • Organising procedures to support innovation in the workplace
  • Accurately identifying and confirming sales and related training needs
  • Maintaining, monitoring and evaluating sales and service delivery

    SIR50112 Diploma of Retail Management

    Bachelor of Business or Bachelor of Commerce - Students who successfully complete SIR40212 Certificate IV in Retail Management at Wise Education Group will be guaranteed entry to the Bachelor of Business or Bachelor of Commerce at the University of Wollongong commencing in 2015 to 2017. To receive guaranteed entry, applications need to be submitted directly to the University using either a web application or by downloading the application form and sending to the University – please visit or contact us for more information.

    To undertake this qualification, individuals will have previous retail supervisory experience in roles such as:

    • customer service
    • supervising work teams and employee relations
    • sales performance
    • store safety and security.

    Examples of evidence of retail management experience may include:

    • job descriptions and references from current or past employers
    • an entry interview to determine retail management experience.