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Certificate IV in Hospitality

Certificate IV in Hospitality

  • Course Code:
    SIT40416
  • Course Duration:
    Maximum 12 months (with option to fast-track)
  • Start Date:
    Enrol Anytime
  • Skills Recognition:
    Yes for eligible students. (Click here for details.)
  • Government Funding:
    Yes for eligible students. (Click here to enquire.)
  • Provider:
    Wise Education Group
  • Available for Study:
    Australia Only
  • Nationally Accredited:
  • Bar supervisor or team leader
  • Concierge
  • Duty manager
  • Food and bevearge supervisor or team leader
  • Forecast analyst (accommodation services)
  • Front office supervisor or team leader
  • Housekeeping supervisor or team leader
  • Gaming supervisor or team leader
  • Reservation analyst
  • Shift manager

    All these Core and Elective Units must be completed to receive your qualification:

    Core units

    BSBDIV501 Manage diversity in the workplace

    SITHIND004 Work effectively in hospitality service

    SITXCCS007 Enhance the customer service experience

    SITXCOM005 Manage conflict

    SITXFIN003 Manage finances with a budget

    SITXHRM001 Coach others in job skills

    SITXHRM003 Lead and manage people

    SITXMGT001 Monitor work operations

    SITXWHS003 Implement and monitor work health and safety practices

    Elective units

    SITXFSA001 Use hygienic practices for food safety

    SITXHRM002 Roster staff

    SITXWHS002 Identify hazards, assess and control risks

    SITHFAB004 Prepare and serve non-alcoholic beverages

    SITXINV004 Control stock

    SITHIND002 Source and use information on the hospitality industry

    BSBSUS401 Implement and monitor environmentally sustainable work practices

    SITXFSA002 Participate in safe food handling practices

    SITXINV003 Purchase goods

    SITXCCS008 Develop and Manage quality customer service practices

    BSBITU306 Design and produce business documents

    SITXFIN004 Prepare and monitor budgets

The learning outcomes of this course include:

  • Personal and professional development
  • Demonstration of the application of diversity policy and the capacity to critically review a diverse policy
  • Integrating technical skills and providing quality hospitality service to customers
  • Providing professional and personalised customer service experiences on multiple occasions to meet expectations of a variety of customers
  • Resolving different workplace conflicts using a range of conflict resolution and communication techniques
  • Interpreting and managing budgets to meet specific and differing workplace needs
  • Integrating the use of predetermined hygiene procedures and food safety practices within day-to-day food handling work functions
  • Providing supportive on-the-job coaching and providing constructive feedback
  • Planning and organising workflow for a team operation
    • SIT50416 Diploma of Hospitality Management
    • Bachelor of Business or Bachelor of Commerce - Students who successfully complete SIT40416 Certificate IV in Hospitality at Wise Education Group will be guaranteed entry to the Bachelor of Business or Bachelor of Commerce at the University of Wollongong commencing in 2015 to 2017. To receive guaranteed entry, applications need to be submitted directly to the University using either a web application or by downloading the application form and sending to the University – please visit www.uow.edu.au or contact us for more information.

    There are no formal entry requirements for this qualification. The unit of competency SITHIND004 -- Work effectively in hospitality service -- requires you to complete a minimum 36 complete service periods to complete your qualification. To complete these service periods, you either need to be working within the industry or gain work placement.