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Certificate III in Hospitality

Certificate III in Hospitality

  • Course Code:
  • Course Duration:
    Maximum 12 months (with option to fast-track)
  • Start Date:
    Enrol Anytime
  • Skills Recognition:
    Yes for eligible students. (Click here for details.)
  • Government Funding:
    Yes for eligible students. (Click here to enquire.)
  • Provider:
    Wise Education Group
  • Available for Study:
    Australia Only
  • Nationally Accredited:
  • Food and beverage attendant
  • Front desk receptionist
  • Function attendant
  • Function host
  • Housekeeper
  • Restaurant host
  • Senior bar attendant
  • Waiter

    All these Core and Elective Units must be completed to receive your qualification:

    Core units

    SITHIND004 Work effectively in hospitality service
    BSBWOR203 Work effectively with others
    SITXWHS001 Participate in safe work practices
    SITXCOM002 Show social and cultural sensitivity
    SITHIND002 Source and use information on the hospitality industry
    SITXHRM001 Coach others in job skills
    SITXCCS006 Provide service to customers

    Elective units

    SITXWHS002 Identify hazards, assess and control safety risks
    SITXFIN001 Process financial transactions
    BSBITU306 Design and produce business documents
    SITHFAB004 Prepare and serve non-alcoholic beverages
    SITXFSA001 Use hygienic practices for food safety
    SIRXPDK001 Advise on products and services
    SITXFSA002 Participate in safe food handling practices
    BSBCMM201 Communicate in the workplace

The learning outcomes of this course include:

  • Personal and professional development
  • Providing quality customer service on multiple occasions and cover a range of diverse customer service situations, including the resolution of complaints
  • Integrating the use of predetermined hygiene procedures and food safety practices
  • Learning how to give supportive on-the-job coaching and provide constructive feedback
  • Having the ability to integrate into daily work activities, knowledge of the basic aspects of WHS legislation
  • Processing and varied transactions to address different types of customer payments

    There are no formal entry requirements for this qualification. The unit of competency SITHIND004 -- Work effectively in hospitality service -- requires you to complete a minimum 36 complete service periods to complete your qualification. To complete these service periods, you either need to be working within the industry or gain work placement.