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Certificate II in Hospitality

Certificate II in Hospitality

  • Course Code:
  • Course Duration:
    Maximum 12 months (with option to fast-track)
  • Start Date:
    Enrol Anytime
  • Skills Recognition:
  • Government Funding:
    Yes for eligible students. (Click here to enquire.)
  • Provider:
    Wise Education Group
  • Available for Study:
    Australia Only
  • Nationally Accredited:
  • Catering assistant
  • Food and beverage attendant
  • Houskeeping attendant
  • Porter
  • Receptionist or front office assistant

    All these Core and Elective Units must be completed to receive your qualification:

    Core units

    BSBWOR203 Work effectively with others

    SITHIND002 Source and use information on the hospitality industry

    SITHIND003 Use hospitality skills effectively

    SITXCOM002 Show social and cultural sensitivity

    SITXCCS003 Interact with customers

    SITXWHS001 Participate in safe work practices

    Elective units

    SITXFSA001 Use hygienic practices for food safety

    BSBCMM201 Communicate in the workplace

    SITXFIN001 Process financial transactions

    SITXINV001 Receive and store stock

    SITHFAB004 Prepare and serve non-alcoholic beverages

    SITXFSA002 Participate in safe food handling practices

The learning outcomes of this course include:

  • Understand the foundations of the hospitality industry
  • Learn to communicate with customers and colleagues
  • Understand and apply safe food handling procedures
  • Learn how to operate cash registers and point-of-sale equipment
  • Understand and apply quality customer service
  • Learn how to receive stock

    There are no formal entry requirements for this qualification. The unit of competency SITHIND003 - Use hospitality skills effectively - requires you to complete a minimum 12 complete service periods to complete your qualification. To complete these service periods, you either need to be working within the industry or gain work placement.