Are you looking for a career with plenty of variety? Do you like food, travel, and meeting new people? Then you’ll absolutely love working in hospitality. The Certificate II in Hospitality is an entry-level course that provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs and cafés. You will learn to work with colleagues and customers, work in a socially diverse environment, follow health, safety and security procedures, develop industry knowledge, prepare and serve non-alcoholic beverages, process financial transactions and provide quality customer service.
All these Core and Elective Units must be completed to receive your qualification:
BSBWOR203 Work effectively with others
SITHIND002 Source and use information on the hospitality industry
SITHIND003 Use hospitality skills effectively
SITXCOM002 Show social and cultural sensitivity
SITXCCS003 Interact with customers
SITXWHS001 Participate in safe work practices
SITXFSA001 Use hygienic practices for food safety
BSBCMM201 Communicate in the workplace
SITXFIN001 Process financial transactions
SITXINV001 Receive and store stock
SITHFAB004 Prepare and serve non-alcoholic beverages
SITXFSA002 Participate in safe food handling practices
The learning outcomes of this course include:
There are no formal entry requirements for this qualification. The unit of competency SITHIND003 - Use hospitality skills effectively - requires you to complete a minimum 12 complete service periods to complete your qualification. To complete these service periods, you either need to be working within the industry or gain work placement.