Real Time Web Analytics
Certificate III in Customer Engagement

Certificate III in Customer Engagement



  • Course Code:
  • Course Duration:
    Maximum 12 months (with option to fast-track)
  • Start Date:
    Enrol Anytime
  • Skills Recognition:
  • Government Funding:
    Yes for eligible students. (Click here to enquire.)
  • Provider:
    Wise Education Group
  • Available for Study:
  • Nationally Accredited:

Enrol at 20% off

FROM: $2,071.15



Enrol in Instalments

TOTAL: $2,071.15



  • Customer contact agents or operators
  • Customer services representatives
  • Telesales representatives

    All these Core and Elective Units must be completed to receive your qualification:

    Core units

    BSBCUE307 Work effectively in customer engagement

    BSBCUE309 Develop product and service knowledge for customer engagement operation

    BSBCUE301 Use multiple information systems

    BSBCUS301 Deliver and monitor a service to customers

    Elective units

    BSBCUE302 Deploy customer service field staff

    BSBCUE303 Conduct a telemarketing campaign

    BSBCUE304 Provide sales solutions to customers

    BSBCMM301 Process customer complaints

    BSBPRO301 Recommend products and services

    BSBWOR201 Manage personal stress in the workplace

    BSBWOR301 Organise personal work priorities and development

    BSBWHS302 Apply knowledge of WHS legislation in the workplace

The learning outcomes of this course include:

  • Personal and professional development
  • Demonstrating professional performance, compliance and adherence to KPIs in contact centre role
  • Identifying key features and benefits of products and services within area of business
  • Applying checks to ensure data is captured and errors are rectified according to established procedures
  • Identifying needs and priorities of customers
  • Communicating efficiently with customers, staff and management
  • Meeting agreed contact and sales ratios
  • Matching a product or service to customer needs
  • Knowledge of organisational procedures and standards for processing complaints
  • Knowledge of product and service standards and best practice models
  • Understanding of signs and sources of stress
  • Knowledge of current and relevant WHS Acts, regulations and codes of practice

    BSB40315 Certificate IV in Customer Contact

    No entry requirements.