Quality customer care begins by anticipating and satisfying the needs of your customers consistently and effectively. The quality aspect of customer service comes in when you provide care in a friendly, positive, and helpful way. It's also important to understand that your customers are interested in what your product or service will do for them. Listening to the customer and offering viable solutions during all phases of interaction affects how the customer views your company. Your path to excellent customer service starts here.
If you enjoy helping people with their needs, this is the right course for you. Our Certificate III in Customer Engagement will equip you with the practical skills and knowledge needed to work in a variety of customer service roles. You’ll develop information systems skills, product knowledge, and learn to deliver and monitor a service to customers. In addition, you will be able to deploy customer service field staff, conduct a telemarketing campaign, provide sales solutions, process customer complaints, recommend products and services, organise personal work priorities, manage personal stress and apply knowledge of WHS legislation in the workplace.
You already know the customer is always right, so it’s time to take your current people skills to a whole new level. Learn to actively listen to customers, identify problems and opportunities, analyse situations, develop and evaluate options, then act on a decision. Become a leader of teams and individuals through our Certificate IV in Customer Engagement course. Key components of the course include coordinating customer service strategies, and collecting, analysing and recording information. Furthermore, you will learn to manage stress, promote innovation, develop a learning environment, implement operational plan and WHS policies, and establish effective relationships.
The Diploma of Customer Engagement qualification is suited to roles where there is the requirement for specialist knowledge in running a call centre. This course allows a good range of subject options to enable organisations to select the skills and knowledge that their staff would benefit from.